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Congratulations on your upcoming event. This period of time in your life will be extremely busy. This outline will provide you with answers to the most commonly asked questions.
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Deposit and Payments:
Upon reserving your wedding or event date, a $250.00 non-refundable deposit is required. The deposit may be paid with a credit or debit card. All final payments must be paid by cash or check. No credit or debit cards will be accepted for final payments. All final payments are due 21 days prior to your event date.
Invoice and Contract:
Shortly after booking, you will receive an invoice itemizing all your floral needs. Please review all items on your order. This itemized invoice is what will be used to produce your event
Sample/detail Meeting:
Provided at additional cost, this appointment usually takes about an hour. We will review your order and look at flowers selected. A sample centerpiece is designed for your review. This meeting should take place a minimum of 30 days prior to your event.
Weekends:
Out on Delivery! 90% of our events take place Friday, Saturday, and Sunday. The shop is not open and has no scheduled hours on weekends. Please check with us if you need to drop anything off during these times.
Appointment Scheduling:
Weekend appointments are in high demand. This is also the time we need to be out delivering events.
******Please call the shop to schedule your appointment. E-mail for this process is too slow.
Changes to your Order:
You may change anything on your order up to 21 days prior to the event date. ********PLEASE SAVE ALL CHANGES UNTIL YOUR SAMPLE/DETAIL MEETING.******** Bring a list of these changes so we can go over them in person. A change request form is available for your convenience.
Communication:
Your event will go into production 14 days prior to delivery. Do not e-mail during this time. Please call the shop for immediate assistance. Do not e-mail the day of your event. Please call my cell phone if you need to contact me.
